Privacy Policy

Famous Contractors ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Mailing address and service locations
• Account credentials (username and password)
• Business information (for Contractors): company name, license numbers, insurance details
• Payment information (processed securely through Stripe)
• Profile photos and business logos
• Communications and messages sent through the Platform

Automatically Collected Information

When you access our Platform, we automatically collect:

• Device information (type, operating system, browser)
• IP address and approximate location
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Referral source and search terms

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform
• Process transactions and send related information
• Connect property owners with qualified contractors
• Send promotional communications (with your consent)
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations
• Personalize your experience on the Platform

3. Information Sharing

We may share your information in the following circumstances:

With Other Users

When Owners and Contractors connect through the Platform, we share relevant contact and project information to facilitate communication and project completion.

With Service Providers

We share information with third-party vendors who perform services on our behalf, including payment processing, email delivery, hosting, and analytics.

For Legal Reasons

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect the rights, property, or safety of Famous Contractors, our users, or others
• Detect or prevent fraud or security issues

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Stripe Payment Processing

We use Stripe, Inc. to process all payments on our Platform. When you make or receive payments:

• Your payment card information is collected and processed directly by Stripe
• We do not store your complete credit card numbers on our servers
• Stripe's use of your information is governed by their Privacy Policy
• Stripe is PCI-DSS compliant, ensuring secure payment processing

For more information, please review Stripe's Privacy Policy.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure user authentication
• Regular security assessments and audits
• Access controls limiting employee access to personal data
• Secure data centers with physical security measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how you use our Platform
• Deliver relevant advertising
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Platform.

Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality
• Performance Cookies: Help us understand how users interact with the Platform
• Functional Cookies: Remember your preferences
• Advertising Cookies: Used to deliver relevant ads (with consent)

7. Third-Party Services

Our Platform may contain links to or integrate with third-party services, including:

• Supabase: Database and authentication services
• Stripe: Payment processing
• Vercel: Hosting and deployment
• Google Analytics: Usage analytics

These third parties have their own privacy policies governing their collection and use of your information. We encourage you to review their policies.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@famouscontractors.com.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes described in this Privacy Policy

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes.

10. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete that information promptly.

If you believe we have collected information from a child under 18, please contact us at privacy@famouscontractors.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this page
• Sending an email notification for material changes (if you have an account)

Your continued use of the Platform after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Famous Contractors
Email: privacy@famouscontractors.com
Support: support@famouscontractors.com

For data protection inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email.